FAQ's

Why shop with Altitude Authentics?

We are the Official Team Store of your Colorado Avalanche, Denver Nuggets, Colorado Mammoth and Colorado Rapids! We are able to offer the biggest selection of team merchandise!

Where do you ship? 

We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location. 

How much does shipping cost? 

Shipping costs are calculated per order (based on things like weight, size, and the shipping option selected) once you have entered items into your cart and have proceeded through the check-out. 

How long does delivery take? 

Orders are typically shipped by our warehouse within 1-3 business days of placing your order.  Please allow additional time for customized and special orders.   

Special order items fulfilled by a third-party vendor may take between 4 to 8 weeks to ship.  Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. 

The table below details processing and transit time by service method. 

  

Shipment from U.S.		Orders Placed	Warehouse Processing Time	Transit Time
				(Once Shipped)
Contiguous U.S.	Standard	Mon-Fri	Up to 3 Business Days	4 - 7 Business Days
	Express*	Mon-Fri	Up to 2 Business Days	2-3 Business Days
	Next Day*	Mon-Fri	By Next Business Day	1 Business Day
AK, HI, PR	Standard	Mon-Fri	Up to 3 Business Days	5 - 10 Business Days
International	Air*	Mon-Fri	1 Business Day	2 - 6 Business Days

 

Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day. 

PO Box Support: 

*PO box and other non-standard delivery addresses are not eligible for *Express and *Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time. 

Third Party Products:
Items fulfilled by a third-party vendor may take between 4-8 weeks to ship and do not offer expedited or international shipping. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. However, if these items arrive damaged, they are eligible for replacement. We strive to ensure that all items are shipped in the best condition. For any issues with damaged products, please contact our customer service for assistance with the replacement process.

Customs, Duties & Taxes: (Only include if shipping Internationally)  

Orders shipped outside of U.S. are subject to customs, duties, and taxes as determined by the destination country. These charges are payable by the recipient and are NOT included in the shipping cost. 

How can I change or cancel my order?

If you need to change or cancel your order, please email us through the Contact Us page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact customer support promptly for assistance. 

If your order has been processed, the customer support team will provide you with information about how to return the item.

How can return or exchange my order?

Please check out our Returns/Exchanges Form all information can be found in the form.  Prepaid return labels are available if eligible.

Why didn't my order contain a packing slip?

In an effort to go green, we no longer pack a physical packing slips. Your email confirmation will serve as packing slip.