FAQ's
Why shop with Altitude Authentics?
We are the Official Team Store of your Colorado Avalanche, Denver Nuggets, Colorado Mammoth, and Colorado Rapids! Because of our official partnership, we are able to offer the biggest selection of team merchandise available.
Where do you ship?
We proudly offer international shipping with minimal restrictions. During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location.
How much does shipping cost?
Shipping costs are calculated per order (based on weight, size, and the shipping option selected) once you have entered items into your cart and have proceeded through checkout.
How long does delivery take?
Orders are typically shipped by our warehouse within 1–3 business days of placing your order. Please allow additional time for customized and special orders.
The table below details processing and transit time by service method:
| Shipment Origin / Destination | Service Method | Orders Placed | Warehouse Processing | Transit Time (Once Shipped) |
|---|---|---|---|---|
| Contiguous U.S. | Standard | Mon-Fri | Up to 3 Business Days | 4 - 7 Business Days |
| Express* | Mon-Fri | Up to 2 Business Days | 2 - 3 Business Days | |
| Next Day* | Mon-Fri | By Next Business Day | 1 Business Day | |
| AK, HI, PR | Standard | Mon-Fri | Up to 3 Business Days | 5 - 10 Business Days |
| International | Air* | Mon-Fri | 1 Business Day | 2 - 6 Business Days |
Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day.
*PO Box Support: PO box and other non-standard delivery addresses are not eligible for Express and Next Day shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time.
Third-Party Products & International Customs
Third-Party Vendor Items: Items fulfilled by a third-party vendor may take between 4-8 weeks to ship and do not offer expedited or international shipping. Please be aware that third-party items are not eligible for returns, exchanges, or any promotional discounts. However, if these items arrive damaged, they are eligible for replacement. For any issues with damaged products, please contact our customer service for assistance with the replacement process.
Customs, Duties & Taxes (International Orders Only): Orders shipped outside of the U.S. are subject to customs, duties, and taxes as determined by the destination country. These charges are payable by the recipient and are NOT included in the shipping cost.
How can I change or cancel my order?
If you need to change or cancel your order, please email us through our Contact Us page immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it is confirmed. Please contact customer support promptly for assistance.
If your order has already been processed, our customer support team will provide you with information on how to return the item.
How can I return or exchange my order?
Please check out our Returns/Exchanges Form where all information can be found. Prepaid return labels are available for eligible orders.
Why didn't my order contain a packing slip?
In an effort to go green, we no longer pack physical packing slips. Your email confirmation serves as your official packing slip and receipt.
