Returns / Exchanges
AltitudeAuthentics.com Return/Exchange Policy
In order to assure that you are satisfied with your order, AltitudeAuthentics.com offers a 30 day money back guarantee. This guarantee is for the purchase price of the item(s) only and does not include any shipping or handling fees which accompany the order. Products must be returned in new, unworn condition, with all original product tags intact. Upon receipt of the returned merchandise (and appropriate tags, receipts), we will credit the account originally charged within 10 business days from receipt of the return. Returns or Exchanges cannot be granted on any special order products, customized products, or products that have been used, worn, or laundered and cannot be game used/issued/worn, autographed.
Any item(s) bought at the Pepsi Center or Dick's Sporting Goods Park must be returned at the store those items were purchased at.
If for any reason you are not satisfied with a purchase, or would like to make an exchange for a different item or size, please download the form below and include it with your return. Returns should be shipped to the following address:
1520 W 13th Ave.
Denver, CO 80204
Returns should be shipped via FedEx, UPS, or insured mail and must be prepaid by the customer. You will be refunded ground shipping costs if the return is a result of a manufacturer error or a shipping error on our part.
If you have any questions related to customer service, please click on the Customer Service link at the top of every page.